Stoked Support

How do I get my money back when I return my order?

When you return an order, we refund the money for these goods. It is that simple. This refund will always take place within 14 calendar days of processing your return. The money is paid back via the payment method you used when ordering. You will receive a confirmation e-mail at the time of processing.

Important to know:

Exchange:
If you would like a different size, color or item, you can simply re-order it through our website.
This way, you do not have to wait for the processing of your return to enjoy the items you want.

Testing & fitting:
Purchased goods must be returned in the same state as you received them.
Always test shoes indoors, on a clean surface.
Skate & snowboard hardware may be looked at and felt but not used.

Custom products:
Products that we have prepared or assembled especially for you cannot be returned.
E.g.: skateboard decks that have been gripped, skate sets that we've assembled into a complete skateboard.

Shipping costs:
If the amount of the goods you wish to keep is less than the free shipping threshold of 50 euros, we automatically deduct € 4.95 shipping cost.

Pieter-Willem Ots
Pieter-Willem Ots

Founder Stoked Boardshop • Loves Snowboarding, Skateboarding and always happy to help.

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