Stoked Support

The right of renunciation

  • For all products purchased online in Belgium, there is an official cooling-off period of 14 calendar days. Following the Belgian law on market practices and consumer protection of April 6, 2010. We have extended this for all our customers. When your purchase goods at Stoked Boardshop, you have 100 days to return your items.

    This period starts on the day after receipt by you. During the cooling-off period we expect you to handle the goods and packaging with care. There is no right of renunciation when the products are not in original, complete and undamaged condition. Of course it is allowed to test the product but there should be no visible user damage. We consider user damage to be damage resulting from use that exceeds the normal visible testing of the product.
  • If you wish to make use of the renunciation right, you must do this within the set 100 calendar days from the day following the delivery of the product, in writing or by e-mail. There is no penalty attached to cancelling the purchase and this can be done without giving any reasons.

  • The goods must be returned undamaged (in original condition and packaging) within 100 calendar days of receipt. The shipping date counts as a check. All enclosed documentation, warranty certificates and packaging materials must be included in the return shipment, as well as your bank account number. The direct costs for the return are at the expense of the buyer, except in Belgium & The Netherlands. Unstamped or insufficiently stamped shipments are always refused and returned to sender.

  • Stoked Boardshop will refund you the full purchase price of the goods within 14 calendar days after receipt and processing of the goods.
    If it appears that the goods have not been received in accordance with the conditions of the right of withdrawal, then the purchase price including the shipping costs will not, or not completely, be refunded. The product remains your property in that case. At your request the product can also be sent back to you, provided that you pay the corresponding shipping costs.

  • Exceptions to the provisions are the following:
    • When a product is specially made or changed for you, you are logically not entitled to the right of withdrawal of 14 working days.
    • This exception also applies to perishable goods, CDs, DVDs, or other similar products of which the seal has been broken or the packaging has been opened.
    • If a product is visibly worn or damaged in any other way, your right to a refund lapses.
Pieter-Willem Ots
Pieter-Willem Ots

Founder Stoked Boardshop • Loves Snowboarding, Skateboarding and always happy to help.

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